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Why Rise
Financial Wellness
FAQs
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How it Works
What it Costs
Why Rise
Financial Wellness
FAQs
Contact Us
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Below are a few of our most FREQUENTLY ASKED QUESTIONS about RISE loans
Application
What is required to apply?
How do I get my application results?
How do I get the offer you mailed to me?
Does RISE serve Military customers?
What if I'm not approved due to a credit freeze?
Loan Information
How much can I borrow?
Can I pick a different loan amount?
How soon can I get my money?
Can I pick a different payment schedule?
How much does it cost?
What if I change my mind and no longer need the loan?
Can I have two loans at once?
How do I reapply?
Payment Options
What are my payment options?
Are there any early payment penalties?
What happens if I do not make a payment by the due date?
I want to change my ACH Debit Authorization. How can I do that?
What if I know I can’t make an upcoming payment, what should I do?
Can I defer a payment or payments?
If I defer a payment, what happens after the deferral period?
Refinance
How do I know if I'm eligible for refinancing?
What happens when I refinance my loan?
Will my rate or payments change?
Do I need to sign a new loan agreement?
Credit Reporting
Why do I have a soft inquiry on my credit report?
Which credit bureaus do you report to?
Can you remove the hard inquiry from my credit report?
Can you remove the loan from my credit report?
I don’t have an account with you. Why is there a soft inquiry on my credit report?
What companies do you use to check my credit?
When will you report my account information to the credit bureaus?
Why did I receive an alert that my credit was pulled?
Will my credit score improve if I pay on time?
What’s the difference between a hard and soft inquiry?
Will checking my loan options impact my credit score?
My Account
How do I change my account information?
How do I opt-out of emails or text messages?
How do I manage my account online?
Security
How does RISE prioritize the security of my information?
What can I do to help ensure my personal information is secure?
Want to Learn More About Personal Security?
Credit Score Plus
What is Credit Score Plus?
Where does my credit score come from?
What are credit alerts?
About Rise
Why is RISE needed?
What makes RISE different?
What states does RISE service?
Text Alerts
What is RISE Credit text alerts?
What is the price for RISE Credit text alerts?
Are there any additional carrier charges associated with RISE Credit text alerts?
What carriers are compatible with RISE Credit text alerts?
How do I discontinue receiving RISE Credit text alerts?
What is the RISE privacy policy?
Who can I contact for help?
Privacy
How is my personal information protected?
Additional Resources
BrightDime Financial Wellness
What is Credit Score Plus?
The RISE blog