We are here for you. Please visit our Important Updates page for the latest information on payment options and resources.

NOW MORE THAN EVER,

WE HAVE YOUR BACK.

To help you through unexpected events, we will continue to provide you with the best possible service–and a little extra grace. Please reach out to us with any questions or concerns about your loan. On top of never charging late fees, we're committed to working with you to maintain your credit and find payment options to best meet your needs.

Managing Your Account Online

You will always have 24/7 access to manage your account online at RISEcredit.com

This is the easiest and quickest way for you to:

  • View Balance
  • Make/Manage Payment(s)
  • Option to Defer Payment(s) (must meet specific criteria to be eligible)
  • Change or Reset your Password
  • View Statement(s) 
  • Update Your Account Information

Contact Us

Our customer support agents are here to answer any questions you may have about your loan. For faster service, you can access your account online.

Toll-Free Number (866) 580-1226
Hours

Mon-Fri: 8am-11pm ET

Sat-Sun: 9am-6pm ET

Email Send Us a Secure Message

FAQ

You can defer a payment if you are eligible. Log onto my account page and see Defer Payment option on the navigation bar. Click on Defer Payment to see if you are eligible.

If you are not eligible, please contact us: (866) 580-1226

Hours: Mon - Fri: 8am – 11pm ET Sat-Sun: 9am - 6pm ET

You can defer a payment if you are eligible. Log onto my account page and see Defer Payment option on the navigation bar. Click on Defer Payment to see if you are eligible.

If you are not eligible, please contact us: (866) 580-1226

Hours: Mon - Fri: 8am – 11pm ET Sat-Sun: 9am - 6pm ET

Your minimum payment will be due on your next payment due date after the deferral period ends. If you still need assistance, please contact us at (866) 580-1226

Hours: Mon - Fri: 8am – 11pm ET Sat-Sun: 9am - 6pm ET

Loan refinancing is subject to eligibility based on payment history.

Resources

Here are some additional resources and information to help you.