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Phone numbers

Customer Support: 866-580-1226
General Fax: 866-580-1228

Customer support hours

Monday-Friday 8:00 a.m. to 10:00 p.m. ET,
Saturday 9:00 a.m. to 5:00 p.m. ET

Mailing address

Attn: Customer Support
PO Box 101808
Fort Worth, TX 76185

Physical address

4150 International Plaza, Suite #300
Fort Worth, TX 76109

For customers in Delaware and Louisiana, please use this address:

Attn: Customer Support
2207 Concord Pike #604
Wilmington, DE 19803

Regulatory contact information

For information regarding our licenses please, click here.

Frequently asked questions

For answers to commonly ask questions, click here.

Email Us

To contact us by email, fill in the following information and click the Send Email button:

RISE, an Elevate company, has offices in Delaware and Texas. To learn more about Elevate and the loan products and other products and services we offer, visit our corporate website at
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